Warranty processing

Full warranty claim processing. Includes confirming warranty coverage, booking/flagging warranty lines, timestamp verification, required documentation attachments, processing of the claim, payment validation, closing warranty repair orders

Backlog Assistance

Helping dealerships rectify claims that fall outside the manufacturer's guidelines, obtaining approval for late claim submissions, submitting these claims, and reconciling warranty schedules to ensure valid claims are reimbursed by the manufacturer.

Accounting

Posting the warranty credit statements, reconciling the warranty schedule, posting adjustments once approved by the dealership.

Consulting/Training

In person or remote consultations or training. We can review the current state of warranty claims, processes and procedures, review the warranty schedule, advise on better practices to get the dealership compliant with the manufacturers guidelines. Also we can train staff on proper warranty polices and procedures , train new warranty administrators, inform dealership staff on any new/current warranty policy changes.